Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and import-tracking platform (the "Service"). By using the Service you agree to the practices described here.

2. Information We Collect

• Account information: name, email address, organization, and authentication credentials.
• Operational data: orders, shipments, suppliers, invoices, milestones, and related logistics records you enter into the Service.
• Usage data: log files, IP address, browser type, pages visited, and timestamps.
• Cookies: session cookies for authentication and preferences.

3. How We Use Information

• To provide, operate, and maintain the Service.
• To authenticate users and secure organization data.
• To send transactional notifications related to your orders and account.
• To improve features, troubleshoot issues, and prevent abuse.
• To comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We share data only with:

• Other members of your organization, according to their assigned role.
• Service providers (hosting, database, email) under confidentiality obligations.
• Authorities when required by law or to protect rights and safety.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

6. Security

We use industry-standard safeguards including encryption in transit, row-level security on tenant data, and access controls. No system is 100% secure; you use the Service at your own risk.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us using the details below to exercise these rights.

8. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure adequate protection wherever it is processed.

9. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Service or by email.

11. Contact

For questions about this Policy or your data, contact your organization administrator or our support team.